Support
We're here to help. Start with the questions below, or send us a message.
Frequently asked questions
How do I make a study set?
Go to the study app, upload a PDF, Word, or text file, or paste your notes, then click Create my study set.
My PDF says there's no readable text.
That usually means the PDF is a scanned picture of pages. Floxovo can't read scanned images yet. Try a text-based PDF, or copy and paste the text.
How do I sign in or reset my password?
Open the app and click Sign in. Use "Forgot password?" to get a reset email. Check your spam folder if it doesn't arrive within a few minutes.
Where is my study data stored?
Guest sets stay in your browser on that device. Signed-in sets are saved to your Floxovo account so you can use them on other devices.
How do I delete my data?
Delete individual sets from your Library, or use Reset all progress and sets in Progress. To delete your whole account, email us from the address on the account (see below).
The tutor isn't answering.
The tutor is sometimes busy or temporarily unavailable. Wait a minute and try again. If it keeps failing, let us know.
Contact us
Email support@floxovo.com. Please include:
- What you were doing when the problem happened
- Your browser and device (for example, Chrome on Windows)
- A screenshot, if it helps (please hide personal information first)
We aim to reply within 3 business days. Please don't send passwords or payment details.